Refund policy
We want you and your pet to be delighted with our products. If you encounter any issues with your order, please contact us within 24 hours of delivery.
Please provide your name, address, order reference, contact details, and a description of the issue.
Change of Mind / Incorrect Order
If you ordered the wrong product or changed your mind, you may return it under the following conditions:
- The item must be unopened and in its original, undamaged packaging.
- Returns must be made within 14 days of delivery.
- If the packaging is damaged or the product cannot be resold at full price, we reserve the right to deduct a portion of the refund.
- You are responsible for return postage costs.
📍 Return Address:
Farm Food, Su-Bridge Pet Supplies, Cressingham Road, Saham Toney, Thetford, Norfolk IP25 7AA
If you would like an exchange, we are happy to arrange this, but a redelivery charge may apply.
Damaged or Faulty Items
- If your item arrives damaged, please note this clearly on the proof of delivery. Signing for an unchecked delivery is not accepted.
- We require photos of:
- The damaged/faulty item
- The inner and outer packaging
- Once we receive the required details, we will arrange a replacement or refund.
Incorrect Item Received
If you received the wrong item, follow the standard returns process above. We will contact you to resolve the issue.
📦 Collection Option: If you request collection, a minimum £25 collection fee applies.